Tenants

We understand the importance of offering a truly personal and hands on service to all our clients.

• We're here to help match you to the right property. Affordability, availability and property size will all be taken into consideration.
• Setting a tenancy up correctly gives security and peace of mind to tenants. With independent inventories and 24/7 maintenance reporting, we have you covered, and you know that with an independent letting agent your best interests are being taken into account.

Your Tenancy Under the Renters' Rights Act

All private tenancies in England now operate as Assured Periodic Tenancies (APTs). These have no fixed term and continue automatically unless ended by you with the correct notice, or through one of the valid statutory grounds available to landlords. We provide all required statutory documents at the appropriate stage of the tenancy process.

The legislation removes a landlord’s ability to end a tenancy without giving a reason. This means Section 21 ‘no‑fault’ evictions are no longer permitted. A landlord may only end a tenancy in specific circumstances, such as where the tenant is at fault or where the landlord needs to sell the property, using a Section 8 notice.

Even where a landlord intends to move into the property or sell it, they cannot rely on these grounds during the first 12 months of your tenancy.

Starting Your Application

To begin the application process, we will need documents to confirm your identity, immigration status (Right to Rent), employment and income, and credit status. This applies to anyone aged 18 or over who will be living in the property. As a regulated letting agent, we also carry out standard Anti‑Money Laundering, Sanctions and Politically Exposed Person (PEP) checks as part of our compliance obligations. These checks are routine and help ensure a safe and transparent tenancy process.

How We Handle Offers

Rental bidding is prohibited in England. We do not invite, encourage or accept offers above the advertised rent. All applications are handled fairly, consistently and in full compliance with the Renters’ Rights Act.

Independent Inventory

An independent clerk prepares a detailed inventory at the start of your tenancy, providing an impartial record of the property’s condition.

Repairs & Safety

You have the right to a safe, well maintained home. Repairs must be completed within reasonable timescales, and you are protected from retaliatory action when reporting issues. All required safety checks will be provided to you.

Tenant Fees

We follow the Tenant Fees Act (as amended by the Renters' Rights Act). Only permitted payments may be charged.  These include:

• Holding Deposit (per tenancy);
• Tenancy Deposit (per tenancy) capped at no more than 5 weeks' rent where the annual rent is under £50,000, or capped at 6 weeks' where annual rent is £50,000 or above;
• Rent in Advance of move in date;
• Late Payment of Rent:
• Lost Key(s) or other Security Device(s);
• Variation of contract (Tenant's Request);
• Change of Sharer (Tenant's Request);
• Early Termination (Tenant's Request);

Tenant Fee Schedule

Explanation of costs

Holding Deposit (per tenancy): To reserve a property, the holding deposit may be offset against the first month’s rent or the tenancy deposit, if agreed in writing by both parties.

This payment will secure the property for you for up to 15 calendar days from your application date (the “deadline for agreement”). The tenancy must start within these 15 days unless an alternative date is agreed in writing by both parties. The deadline cannot be extended beyond 4 weeks from the application date.

If the tenancy proceeds, the holding deposit will be applied or refunded within 7 calendar days of the tenancy being completed.

If the tenancy does not proceed, the holding deposit will be returned unless a statutory exemption applies (for example, if you provide false or misleading information, fail Right to Rent checks, or withdraw from the application).

Security Deposit (per tenancy): The tenancy deposit covers damages or defaults on the part of the tenant during the tenancy and will be protected in a government approved tenancy deposit scheme.

The deposit amount is capped under the Tenant Fees Act 2019, except for properties with an annual rent of more than £100,000, which are not covered by the Act. It is fully refundable at the end of the tenancy, subject to the property being returned in a satisfactory condition and all tenancy obligations being met. Deposits that are not in dispute will be returned within 10 working days of agreement. No interest is payable on the deposit.

For further information on the TDS, please visit https://www.tenancydepositscheme.com.

Rent: The rent payable for the tenancy must not be more than the advertised amount. The rent period must either be one calendar month or a shorter period of up to 28 days. A tenant will be able to end a tenancy by giving two months’ notice in writing. The end date of the tenancy must align with the end of a rent period.

Rent in Advance of move in date: Rent is payable following signing of the tenancy agreement and in accordance with the agreed tenancy terms. For tenancies entered into on or after 1 May 2026, no more than one month’s rent may be requested in advance.

Late Payment of Rent: Interest may be charged on unpaid rent if it remains outstanding for more than 14 days. Interest will be charged at a maximum of 3% above the Bank of England Base Rate from the date the rent became due until payment is made.

Lost Key(s) or other Security Device(s): Tenants are liable for the actual cost of replacing any lost keys or security devices. If the loss results in locks needing to be changed, or replacement security devices being issued, the tenant will be charged the reasonable cost of a locksmith or security engineer, new lock and replacement keys/devices for all relevant parties.

Variation of Contract (Tenant's Request): £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord’s instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant's Request): £50 (inc. VAT) per replacement tenant or reasonable costs incurred if higher. Includes referencing, Right to Rent checks, deposit registration and legal documentation.

Early Termination (Tenant's Request): If the tenant wishes to end the tenancy early (including where less than the required notice period is given), they will be liable for the landlord’s reasonable costs. Under an Assured Periodic Tenancy, then the landlord can charge a fee if their tenant does not give the correct amount of notice. The usual amount of notice is two months. The landlord can charge up to the amount of rent they would have received if the tenant had given the correct amount of notice.